Παραπομπή APA
Born, G. (1994). Process Management to Quality improvement: The way to design, document and re-engineer business systems. Chichester: John Wiley & Sons.
Παραπομπή Chicago StyleBorn, Gary. Process Management to Quality Improvement: The Way to Design, Document and Re-engineer Business Systems. Chichester: John Wiley & Sons, 1994.
Παραπομπή MLABorn, Gary. Process Management to Quality Improvement: The Way to Design, Document and Re-engineer Business Systems. Chichester: John Wiley & Sons, 1994.
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