Παραπομπή APA
Sashkin, M., & Kiser, K. J. (1993). Putting total quality management to work: What TQM means, how touse it & how to sustain it over the long run. San Francisco: Berrett-Koehler Publishers.
Παραπομπή Chicago StyleSashkin, Marshall., and Kenneth J. Kiser. Putting Total Quality Management to Work: What TQM Means, How Touse It & How to Sustain It Over the Long Run. San Francisco: Berrett-Koehler Publishers, 1993.
Παραπομπή MLASashkin, Marshall., and Kenneth J. Kiser. Putting Total Quality Management to Work: What TQM Means, How Touse It & How to Sustain It Over the Long Run. San Francisco: Berrett-Koehler Publishers, 1993.
Πρόσοχή: Οι παραπομπές μπορεί να μην είναι 100% ακριβείς.