00791nam a2200205 4500 1/11943 980113s1993 enk 001 0 eng d 1881052249 12308 DLC GR-PeUP 658.5'62 SA. Sashkin, Marshall. Putting total quality management to work: what TQM means, how touse it & how to sustain it over the long run / Marshall Sashkin & Kenneth J. Kiser. San Francisco: Berrett-Koehler Publishers, 1993. 201 p.; 22 cm. Includes bibliographical references & index. Total quality management. Kiser, Kenneth J. INST UNIPILB MAIN 20040709 658.5'62 SA. 00127556 00127556 LOAN 0 1 /webopac/covers/01/12308_1881052249.jpg