00723nam a22002051 4500 1/13755 981014s1995 enk 001 00eng d 188401545X 14215 DLC GR-PeUP 658.5'62 MI. Milakovich, Michael E. Improving service quality: achieving high perfomance in the public sectors/ Michael E. Milakovich. Florida: St. Lucie Press, 1995. 258p.; 23cm. Includes bibliographical references & index. Industrial management. Quality control. INST UNIPILB MAIN 20040709 658.5'62 MI. 00129649 00129649 LOAN 0 1 /webopac/covers/01/14215_188401545X.jpg