00860nam a22002291 4500 1/13856 981022s1996 enk 001 00eng d 1574440136 14316 DLC GR-PeUP 350.1'47 KO. Koehler, Jerry W. Quality government: designing, developing and implementing TQM/ Jerry W. Koehler, Joseph M. Pankowski. Floride: St. Lucie Press, 1996. 281p.; 213cm. Includes bibliographical references & index. Total quality management. Employee Management relations in government Unites Srares. Quality of work life United States. Pankowski, Joseph M. INST UNIPILB MAIN 20040709 350.1'47 KO. 00129647 00129647 LOAN 0 1 /webopac/covers/01/14316_1574440136.jpg