Παραπομπή APA
Fitzsimmons, J. A., & Fitzsimmons, M. J. (1997). Service management: Operations, strategy and information technology (2nd ed.). Boston: McGraw-Hill.
Παραπομπή Chicago StyleFitzsimmons, James A., and Mona J. Fitzsimmons. Service Management: Operations, Strategy and Information Technology. 2nd ed. Boston: McGraw-Hill, 1997.
Παραπομπή MLAFitzsimmons, James A., and Mona J. Fitzsimmons. Service Management: Operations, Strategy and Information Technology. 2nd ed. Boston: McGraw-Hill, 1997.
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