00854nam a22002291 4500 1/13970 981127s1997 enk 001 00eng d 0070217602 14431 DLC GR-PeUP 658 FI. Fitzsimmons, James A. Service management: operations, strategy and information technology/ James A. Fitzsimmons, Mona J. Fitzsimmons. 2nd ed. Boston: McGraw-Hill, 1997. 613p.: diagrs.; 30cm. Includes bibliographical references & index. Service industries Management. Fitzsimmons, Mona J. INST UNIPILB MAIN 20040709 658 FI. 00129985 00129985 LOAN 0 2 INST UNIPILB MAIN 20040709 658 FI. 00129986 00129986 LOAN 0 1 /webopac/covers/01/14431_0070217602.jpg