00731nam a22002051i 4500 1/14565 990602s1991 enka 00 10 eng d 0029140919 15050 DLC GR-PeUP 658 SA Sasser, Earl W. The service management course : cases and readings / W. Earl Sasser, Christopher W. L. Hart, James L. Heskett New York : The Free Press , 1991 977 p. : tabl. ; 24 cm. Service industries Management Case studies. Hart, Christopher W. L. Haskett, James L. INST UNIPILB MAIN 20040709 658 SA 00129802 00129802 LOAN 0 1 /webopac/covers/01/15050_0029140919.jpg