Παραπομπή APA
Ross, J. E. (1995). Total quality management: Text, cases and readings (2nd ed.). Suite: ST. Lucie Press.
Παραπομπή Chicago StyleRoss, Joel E. Total Quality Management: Text, Cases and Readings. 2nd ed. Suite: ST. Lucie Press, 1995.
Παραπομπή MLARoss, Joel E. Total Quality Management: Text, Cases and Readings. 2nd ed. Suite: ST. Lucie Press, 1995.
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