00847nam a22002291a 4500 1/14578 990604s1995 enk b 1 eng d 1884015085 15064 DLC GR-PeUP 658.5'62 RO Ross, Joel E. Total quality management : text, cases and readings / Joel E. Ross 2nd ed. Suite : ST. Lucie Press , 1995 465 p. : tabl., fig. ; 23 cm. Includes bibliographical references & index Total quality management. Total quality management Case studies. INST UNIPILB MAIN 20040709 658.5'62 RO 00130726 00130726 LOAN 4 20100210 1 INST UNIPILB MAIN 20040709 658.5'62 RO 00135287 00135287 LOAN 0 2 /webopac/covers/01/15064_1884015085.jpg