00603nam a22001931a 4500 1/17243 001018s1997 enk eng d 0556078376 17763 DLC GR-PeUP 338.4'0218 RO Rothery, Brian. Standards in the services industry / Brian Rothery Gower House : Gower, 1997 177 p. ; 24 cm. Includes index Service industries Standards. Service industries Management. INST UNIPILB MAIN 20040709 338.4'0218 RO 00134539 00134539 LOAN 0 1