00767nam a22002291a 4500 1/17277 001113s1993 enk eng d 0887305822 17797 DLC GR-PeUP 658.5'62 LA Labovitz, George. Making quality work : a leadership quide for the results-driven manager / George Labovitz, Yu Sang Chang, Victor Rosansky New York : HarperBusiness, 1993 198 p. : ill. ; 24 cm. Includes index Total quality management. Condumer satisfaction. Leadership. Chang, Yu Sang. Rosansky, Victor. INST UNIPILB MAIN 20040709 658.5'62 LA 00134778 00134778 LOAN 0 1