Παραπομπή APA
Bank, J. (2000). The essence of total quality management (2nd ed.). Harlow [England]: Pearson Education.
Παραπομπή Chicago StyleBank, John. The Essence of Total Quality Management. 2nd ed. Harlow [England]: Pearson Education, 2000.
Παραπομπή MLABank, John. The Essence of Total Quality Management. 2nd ed. Harlow [England]: Pearson Education, 2000.
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