00675nam a22002055 4500 1/19462 020911s2002 enka 001 0 eng d 0470844256 20029 DLC GR-PeUP 004.68 HE Held, Gilbert, 1943- Quality of service in a Cisco networking environment / Gilbert Held. Chichester : Wiley, c2002. xiv, 184 p. : ill. ; 25 cm. Includes index. Computer networks Management. Quality control. INST UNIPILB MAIN 20040709 004.68 HE 00139876 00139876 LOAN 0 1 /webopac/covers/01/20029_0470844256.jpg