Παραπομπή APA

Chaplin, E., & Terninko, J. (2000). Customer-driven healthcare: QFD for process improvement and cost reduction. Milwaukee: ASQ.

Παραπομπή Chicago Style

Chaplin, E., and John Terninko. Customer-driven Healthcare: QFD for Process Improvement and Cost Reduction. Milwaukee: ASQ, 2000.

Παραπομπή MLA

Chaplin, E., and John Terninko. Customer-driven Healthcare: QFD for Process Improvement and Cost Reduction. Milwaukee: ASQ, 2000.

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