Customer-driven healthcare : QFD for process improvement and cost reduction - Chaplin, E, 1945-; Terninko, John. (Milwaukee : ASQ, 2000)
Περιέχει βιβλιογραφία και ευρετήριο.
Keywords: Medical care -- United States -- Quality control; Quality function deployment; Medical care -- United States -- Cost effectiveness; Medical care -- United States -- Cost control