00762nam a22002051 4500 1/19836 030213s1990 enk b 0 11 eng d 0029279917 20416 DLC GR-PeUP 658.8 SCH Schonberger, Richard J. Building a chain of customers : linking business functions to create the world class company / Richard J. Schonberger New York : Free Press, 1990 ix, 349 p. : ill. ; 25 cm. Includes bibliographical references and index Organizational effectiveness. Industrial management. INST UNIPILB MAIN 20040709 658.8 SCH 00143110 00143110 LOAN 0 1 /webopac/covers/01/20416_0029279917.jpg