00703nam a22002051a 4500 1/19837 030213s1997 nyu 1 eng d 0471163899 20417 DLC GR-PeUP 658.8'12 McC McCarthy, Dennis G. The loyality link: how Loyal employees create loyal customers/ Dennis G. McCarthy New York : Wiley, c1997 ix, 198σ. ; 23 cm. Περιλαμβάνει ευρετήριο Customer relations. Employee loyalty. INST UNIPILB MAIN 20040709 658.8'12 McC 00141369 00141369 LOAN 0 1 /webopac/covers/01/20417_0471163899.jpg