Παραπομπή APA
Kracklauer, A. H., Mills, D. Q., & Seifert, D. (2004). Collaborative customer relationship management: Taking CRM to the next level. Berlin: Springer-Verlag.
Παραπομπή Chicago StyleKracklauer, Alexander H., Daniel Quinn Mills, and Dirk Seifert. Collaborative Customer Relationship Management: Taking CRM to the Next Level. Berlin: Springer-Verlag, 2004.
Παραπομπή MLAKracklauer, Alexander H., Daniel Quinn Mills, and Dirk Seifert. Collaborative Customer Relationship Management: Taking CRM to the Next Level. Berlin: Springer-Verlag, 2004.
Πρόσοχή: Οι παραπομπές μπορεί να μην είναι 100% ακριβείς.