00829nam a22002295 4500 1/23273 040602b1994 enka 000 0 eng 0787950823 24810 DLC GR-PeUP 658.812 CHA Chang, Richard Y. Satisfying internal customers first ! : A practical guide to improving internal and external customer satisfaction / Richard Y. Chang, P. Keith Kelly London : Kogan Page, 1994 vii, 104 σ. : εικ. ; 25 εκ. Customer services. Consumer satisfaction. Job satisfaction. Personnel management. Kelly, P. Keith. INST UNIPILB MAIN 20040913 658.812 CHA 00143808 00143808 LOAN 0 1 /webopac/covers/02/24810_0787950823.jpg