Παραπομπή APA
Shriver, S. J. (1988). Managing quality services. East Lansing: Educational Institute of the American Hotel & Motel Association.
Παραπομπή Chicago StyleShriver, Stephen J. Managing Quality Services. East Lansing: Educational Institute of the American Hotel & Motel Association, 1988.
Παραπομπή MLAShriver, Stephen J. Managing Quality Services. East Lansing: Educational Institute of the American Hotel & Motel Association, 1988.
Πρόσοχή: Οι παραπομπές μπορεί να μην είναι 100% ακριβείς.