Παραπομπή APA
Vandermerwe, S., Lovelock, C. H., & Taishoff, M. N. (1994). Competing through services: Strategy and implementation : cases and text. New York: Prentice Hall.
Παραπομπή Chicago StyleVandermerwe, Sandra., Christopher H. Lovelock, and Marika Natasha Taishoff. Competing Through Services: Strategy and Implementation : Cases and Text. New York: Prentice Hall, 1994.
Παραπομπή MLAVandermerwe, Sandra., Christopher H. Lovelock, and Marika Natasha Taishoff. Competing Through Services: Strategy and Implementation : Cases and Text. New York: Prentice Hall, 1994.
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