01575nam a2200301 a 4500 1/44661 140624s2003 ne 001 0 eng 9780080490618 (electronic bk.) 0080490611 (electronic bk.) 9781555582777 155558277X 47615 N$T eng N$T YDXCP OCLCQ MERUC OCLCQ OCLCO OCLCQ OPELS OKU UMI GR-PeUP Sharp, Duane E. Call Center operation [electronic resource] : design, operation, and maintenance / Duane E. Sharp. Amsterdam ; Boston : Digital Press, c2003. 1 online resource (xiii, 303 p.) : ill. Includes bibliographical references (p. 283-285) and index. Complete coverage of the critical issues to set up, manage and efficiently maintain a call center. Introduction to call centers -- Call center technology -- Organizing and managing the call center -- Selecting and training call center staff -- Call center case studies -- Building customer relationships with call centers. Call centers Management. Electronic books. INST UNIPILB EBOOKS 20140624 00b47615 00b47615 ONLINE 0 ScienceDirect http://www.sciencedirect.com/science/book/9781555582777 /webopac/covers/03/47615_9780080490618.jpg (electronic bk.) /webopac/covers/03/47615_0080490611.jpg (electronic bk.) /webopac/covers/03/47615_9781555582777.jpg /webopac/covers/03/47615_155558277X.jpg