Improving library and information services through self-assessment : a guide for senior managers and staff developers - Kinnell, Margaret; Usherwood, Bob.; Jones, Kathryn, 1971- (London : Library Association, 1999)
Περιλαμβάνει βιβλιογραφίες και ευρετήριο.
Keywords: Libraries -- Self-evaluation.; Library administration; Total quality management; Βιβλιοθήκες -- Αξιολόγηση