Παραπομπή APA
Oakland, J. S. (1993). Total quality management: The route to improving performance (2nd ed.). Oxford: Butterworth-Heinemann.
Παραπομπή Chicago StyleOakland, John S. Total Quality Management: The Route to Improving Performance. 2nd ed. Oxford: Butterworth-Heinemann, 1993.
Παραπομπή MLAOakland, John S. Total Quality Management: The Route to Improving Performance. 2nd ed. Oxford: Butterworth-Heinemann, 1993.
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