Building total quality.A guide for management - Conti, Tito. (London : Chapman & Hall, 1993)
Original Italian language edition-Costruire la Qualita'Totale-c1992.Sperling & Kupfer Editori,Milan.Translated from the Italian by Jane Simpson.
Περιέχει βιβλιογραφία και ευρετήριο.
Keywords: Total quality management