00779nam a22002051 4500 1/9566 961031s1992 enk 001 0eng d 0201563053 9895 DLC GR-PeUP 658.5'62 TE Tenner, Arthur R. Total quality management : Three steps to continuous improvement / Arthur R.Tenner, Irving J.DeToro. Reading : Addison-Wesley pub.co.; 1992. xvii,266p. : fig.; 24 cm. Includes bibliographical referenses and index. Total quality management. DeToro, Irving J. INST UNIPILB MAIN 20040709 658.5'62 TE 00125365 00125365 LOAN 0 2 INST UNIPILB MAIN 20040709 658.5'62 TE 00125366 00125366 LOAN 0 1