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    <title>Αποτελέσματα για "Consumer satisfaction."</title>
    <description>Εμφανίζονται 1-12 από 12</description>
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    <item>
      <title>The joyless economy/</title>
      <pubDate>Sat, 01 Jan 1977 23:40:23 +0200</pubDate>
      <link>http://okeanos.lib.unipi.gr/Record/1%2F13706</link>
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      <author>Scitovsky, Tibor.</author>
      <dc:format>Book</dc:format>
      <dc:date>1977</dc:date>
      <dc:creator>Scitovsky, Tibor.</dc:creator>
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    <item>
      <title>Quality : from customer needs to customer satisfaction /</title>
      <pubDate>Sat, 01 Jan 1994 23:40:23 +0200</pubDate>
      <link>http://okeanos.lib.unipi.gr/Record/1%2F14324</link>
      <guid>http://okeanos.lib.unipi.gr/Record/1%2F14324</guid>
      <author>Bergman, Bo.</author>
      <dc:format>Book</dc:format>
      <dc:date>1994</dc:date>
      <dc:creator>Bergman, Bo.</dc:creator>
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      <title>Measuring and managing customer satisfaction: going for the gold/</title>
      <pubDate>Mon, 01 Jan 1996 23:40:23 +0200</pubDate>
      <link>http://okeanos.lib.unipi.gr/Record/1%2F13443</link>
      <guid>http://okeanos.lib.unipi.gr/Record/1%2F13443</guid>
      <author>Kessler, Sheila.</author>
      <dc:format>Book</dc:format>
      <dc:date>1996</dc:date>
      <dc:creator>Kessler, Sheila.</dc:creator>
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      <title>Customer centered growth: five proven strategies for building competitive advantage/</title>
      <pubDate>Mon, 01 Jan 1996 23:40:23 +0200</pubDate>
      <link>http://okeanos.lib.unipi.gr/Record/1%2F13444</link>
      <guid>http://okeanos.lib.unipi.gr/Record/1%2F13444</guid>
      <author>Whiteley, Richard.</author>
      <dc:format>Book</dc:format>
      <dc:date>1996</dc:date>
      <dc:creator>Whiteley, Richard.</dc:creator>
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    <item>
      <title>Measurement customer satisfaction : survey design, use, and statistical anaylysis methods /</title>
      <pubDate>Thu, 01 Jan 1998 23:40:23 +0200</pubDate>
      <link>http://okeanos.lib.unipi.gr/Record/1%2F20438</link>
      <guid>http://okeanos.lib.unipi.gr/Record/1%2F20438</guid>
      <author>Hayes, Bob E., 1963-</author>
      <dc:format>Book</dc:format>
      <dc:date>1998</dc:date>
      <dc:creator>Hayes, Bob E., 1963-</dc:creator>
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      <title>The loyalty effect : the hidden force behind growth, profits, and lasting value /</title>
      <pubDate>Mon, 01 Jan 1996 23:40:23 +0200</pubDate>
      <link>http://okeanos.lib.unipi.gr/Record/1%2F19838</link>
      <guid>http://okeanos.lib.unipi.gr/Record/1%2F19838</guid>
      <author>Reichheld, Frederick F.</author>
      <dc:format>Book</dc:format>
      <dc:date>1996</dc:date>
      <dc:creator>Reichheld, Frederick F.</dc:creator>
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      <title>Satisfying internal customers first ! : A practical guide to improving internal and external customer satisfaction /</title>
      <pubDate>Sat, 01 Jan 1994 23:40:23 +0200</pubDate>
      <link>http://okeanos.lib.unipi.gr/Record/1%2F23273</link>
      <guid>http://okeanos.lib.unipi.gr/Record/1%2F23273</guid>
      <author>Chang, Richard Y.</author>
      <dc:format>Book</dc:format>
      <dc:date>1994</dc:date>
      <dc:creator>Chang, Richard Y.</dc:creator>
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      <title>Επιστημονικές-ερευνητικές εργασίες του εργαστηρίου πληροφοριών διοίκησης : ακαδημαϊκά έτη 2003-2005 = scientific research papers of management information system laboratory : academic year 2003-2005 /</title>
      <pubDate>Thu, 01 Jan 2009 23:40:23 +0200</pubDate>
      <link>http://okeanos.lib.unipi.gr/Record/1%2F40532</link>
      <guid>http://okeanos.lib.unipi.gr/Record/1%2F40532</guid>
      <dc:format>Book</dc:format>
      <dc:date>2009</dc:date>
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      <title>Επιστημονικές-ερευνητικές εργασίες του εργαστηρίου πληροφοριών διοίκησης : ακαδημαϊκά έτη 2006-2008 = scientific research papers of management information system laboratory : academic year 2006-2008 /</title>
      <pubDate>Thu, 01 Jan 2009 23:40:23 +0200</pubDate>
      <link>http://okeanos.lib.unipi.gr/Record/1%2F40533</link>
      <guid>http://okeanos.lib.unipi.gr/Record/1%2F40533</guid>
      <dc:format>Book</dc:format>
      <dc:date>2009</dc:date>
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      <title>The ultimate question : driving good profits and true growth /</title>
      <pubDate>Sun, 01 Jan 2006 23:40:23 +0200</pubDate>
      <link>http://okeanos.lib.unipi.gr/Record/1%2F36716</link>
      <guid>http://okeanos.lib.unipi.gr/Record/1%2F36716</guid>
      <author>Reichheld, Frederick F.</author>
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      <dc:date>2006</dc:date>
      <dc:creator>Reichheld, Frederick F.</dc:creator>
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      <title>Be the elephant : build a bigger, better business /</title>
      <pubDate>Sun, 01 Jan 2006 23:40:23 +0200</pubDate>
      <link>http://okeanos.lib.unipi.gr/Record/1%2F36786</link>
      <guid>http://okeanos.lib.unipi.gr/Record/1%2F36786</guid>
      <author>Kaplan, Steve, 1960-</author>
      <dc:format>Book</dc:format>
      <dc:date>2006</dc:date>
      <dc:creator>Kaplan, Steve, 1960-</dc:creator>
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      <title>2010 annual report on the functioning and development of your Europe advice service.</title>
      <pubDate>Sat, 01 Jan 2011 23:40:23 +0200</pubDate>
      <link>http://okeanos.lib.unipi.gr/Record/1%2F41056</link>
      <guid>http://okeanos.lib.unipi.gr/Record/1%2F41056</guid>
      <dc:format>Book</dc:format>
      <dc:date>2011</dc:date>
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