<?xml version="1.0" encoding="UTF-8"?>
<rss version="2.0" xmlns:opensearch="http://a9.com/-/spec/opensearch/1.1/" xmlns:atom="http://www.w3.org/2005/Atom" xmlns:dc="http://purl.org/dc/elements/1.1/" xmlns:slash="http://purl.org/rss/1.0/modules/slash/">
  <channel>
    <title>Αποτελέσματα για "Customers."</title>
    <description>Εμφανίζονται 1-50 από 161</description>
    <generator>Zend_Feed_Writer 2 (http://framework.zend.com)</generator>
    <link>http://okeanos.lib.unipi.gr/Search/Results?lookfor=%22Customers.%22&amp;type=Subject&amp;sort=last_indexed+desc&amp;limit=50</link>
    <opensearch:totalResults>161</opensearch:totalResults>
    <opensearch:startIndex>0</opensearch:startIndex>
    <opensearch:itemsPerPage>50</opensearch:itemsPerPage>
    <opensearch:Query role="request" searchTerms="&quot;Customers.&quot;" startIndex="0"/>
    <atom:link rel="first" type="application/rss+xml" href="http://okeanos.lib.unipi.gr/Search/Results?lookfor=%22Customers.%22&amp;type=Subject&amp;sort=last_indexed+desc&amp;limit=50&amp;view=rss"/>
    <atom:link rel="next" type="application/rss+xml" href="http://okeanos.lib.unipi.gr/Search/Results?lookfor=%22Customers.%22&amp;type=Subject&amp;sort=last_indexed+desc&amp;limit=50&amp;view=rss&amp;page=2"/>
    <atom:link rel="last" type="application/rss+xml" href="http://okeanos.lib.unipi.gr/Search/Results?lookfor=%22Customers.%22&amp;type=Subject&amp;sort=last_indexed+desc&amp;limit=50&amp;view=rss&amp;page=4"/>
    <atom:link rel="self" type="application/rss+xml" href="http://okeanos.lib.unipi.gr/Search/Results?lookfor=%22Customers.%22&amp;type=Subject&amp;sort=last_indexed+desc&amp;limit=50&amp;view=rss"/>
    <item>
      <title>Free movement of goods in the European Community : under articles 30 to 36 of the rome treaty /</title>
      <pubDate>Mon, 01 Jan 1996 04:11:30 +0200</pubDate>
      <link>http://okeanos.lib.unipi.gr/Record/1%2F14926</link>
      <guid>http://okeanos.lib.unipi.gr/Record/1%2F14926</guid>
      <author>Oliver, Peter.</author>
      <dc:format>Book</dc:format>
      <dc:date>1996</dc:date>
      <dc:creator>Oliver, Peter.</dc:creator>
      <slash:comments>0</slash:comments>
    </item>
    <item>
      <title>The virtual banking revolution : the customer, the bank and the future /</title>
      <pubDate>Fri, 01 Jan 1999 04:11:30 +0200</pubDate>
      <link>http://okeanos.lib.unipi.gr/Record/1%2F15186</link>
      <guid>http://okeanos.lib.unipi.gr/Record/1%2F15186</guid>
      <author>Essinger, James, 1957-</author>
      <dc:format>Book</dc:format>
      <dc:date>1999</dc:date>
      <dc:creator>Essinger, James, 1957-</dc:creator>
      <slash:comments>0</slash:comments>
    </item>
    <item>
      <title>The banking revolution salvation or slaughter? : How technology is creating winners and losers /</title>
      <pubDate>Wed, 01 Jan 1997 04:11:30 +0200</pubDate>
      <link>http://okeanos.lib.unipi.gr/Record/1%2F15438</link>
      <guid>http://okeanos.lib.unipi.gr/Record/1%2F15438</guid>
      <author>Carrington, Mark St.J.</author>
      <dc:format>Book</dc:format>
      <dc:date>1997</dc:date>
      <dc:creator>Carrington, Mark St.J.</dc:creator>
      <slash:comments>0</slash:comments>
    </item>
    <item>
      <title>Building customer-based project organizations /</title>
      <pubDate>Mon, 01 Jan 2001 04:11:30 +0200</pubDate>
      <link>http://okeanos.lib.unipi.gr/Record/1%2F17490</link>
      <guid>http://okeanos.lib.unipi.gr/Record/1%2F17490</guid>
      <author>Pinto, Jeffrey K.</author>
      <dc:format>Book</dc:format>
      <dc:date>2001</dc:date>
      <dc:creator>Pinto, Jeffrey K.</dc:creator>
      <slash:comments>0</slash:comments>
    </item>
    <item>
      <title>The english yeoman : under Elizabeth and the early stuarts /</title>
      <pubDate>Sun, 01 Jan 1967 04:11:30 +0200</pubDate>
      <link>http://okeanos.lib.unipi.gr/Record/1%2F16504</link>
      <guid>http://okeanos.lib.unipi.gr/Record/1%2F16504</guid>
      <author>Campbell, Mildred.</author>
      <dc:format>Book</dc:format>
      <dc:date>1967</dc:date>
      <dc:creator>Campbell, Mildred.</dc:creator>
      <slash:comments>0</slash:comments>
    </item>
    <item>
      <title>Quality : from customer needs to customer satisfaction /</title>
      <pubDate>Sat, 01 Jan 1994 04:11:30 +0200</pubDate>
      <link>http://okeanos.lib.unipi.gr/Record/1%2F14324</link>
      <guid>http://okeanos.lib.unipi.gr/Record/1%2F14324</guid>
      <author>Bergman, Bo.</author>
      <dc:format>Book</dc:format>
      <dc:date>1994</dc:date>
      <dc:creator>Bergman, Bo.</dc:creator>
      <slash:comments>0</slash:comments>
    </item>
    <item>
      <title>Fathers and sons /</title>
      <pubDate>Thu, 01 Jan 1942 04:11:30 +0200</pubDate>
      <link>http://okeanos.lib.unipi.gr/Record/1%2F15846</link>
      <guid>http://okeanos.lib.unipi.gr/Record/1%2F15846</guid>
      <author>Turgenev, Ivan Sergeevich, 1818-1883.</author>
      <dc:format>Book</dc:format>
      <dc:date>1942</dc:date>
      <dc:creator>Turgenev, Ivan Sergeevich, 1818-1883.</dc:creator>
      <slash:comments>0</slash:comments>
    </item>
    <item>
      <title>Keeping clients satisfied: make your service business more successful and profitable /</title>
      <pubDate>Fri, 01 Jan 1993 04:11:30 +0200</pubDate>
      <link>http://okeanos.lib.unipi.gr/Record/1%2F12421</link>
      <guid>http://okeanos.lib.unipi.gr/Record/1%2F12421</guid>
      <author>Bly, Robert W.</author>
      <dc:format>Book</dc:format>
      <dc:date>1993</dc:date>
      <dc:creator>Bly, Robert W.</dc:creator>
      <slash:comments>0</slash:comments>
    </item>
    <item>
      <title>Meeting customer needs/</title>
      <pubDate>Wed, 01 Jan 1997 04:11:30 +0200</pubDate>
      <link>http://okeanos.lib.unipi.gr/Record/1%2F13503</link>
      <guid>http://okeanos.lib.unipi.gr/Record/1%2F13503</guid>
      <author>Smith, Ian.</author>
      <dc:format>Book</dc:format>
      <dc:date>1997</dc:date>
      <dc:creator>Smith, Ian.</dc:creator>
      <slash:comments>0</slash:comments>
    </item>
    <item>
      <title>Our Sexuality /</title>
      <pubDate>Tue, 01 Jan 1980 04:11:30 +0200</pubDate>
      <link>http://okeanos.lib.unipi.gr/Record/1%2F11432</link>
      <guid>http://okeanos.lib.unipi.gr/Record/1%2F11432</guid>
      <author>Crooks, Robert.</author>
      <dc:format>Book</dc:format>
      <dc:date>1980</dc:date>
      <dc:creator>Crooks, Robert.</dc:creator>
      <slash:comments>0</slash:comments>
    </item>
    <item>
      <title>Οικονομική και Κοινωνική Επιτροπή της Ελλάδος</title>
      <pubDate>Sat, 01 Jan 2000 04:11:30 +0200</pubDate>
      <link>http://okeanos.lib.unipi.gr/Record/1%2F11606</link>
      <guid>http://okeanos.lib.unipi.gr/Record/1%2F11606</guid>
      <dc:format>Book</dc:format>
      <dc:date>2000</dc:date>
      <slash:comments>0</slash:comments>
    </item>
    <item>
      <title>Rites &amp; Passages: the experience of American Whaling, 1830-1870/</title>
      <pubDate>Sun, 01 Jan 1995 04:11:30 +0200</pubDate>
      <link>http://okeanos.lib.unipi.gr/Record/1%2F11922</link>
      <guid>http://okeanos.lib.unipi.gr/Record/1%2F11922</guid>
      <author>Greighton, Margaret S.</author>
      <dc:format>Book</dc:format>
      <dc:date>1995</dc:date>
      <dc:creator>Greighton, Margaret S.</dc:creator>
      <slash:comments>0</slash:comments>
    </item>
    <item>
      <title>Agile competitors and virtual organizations: strategies for enriching the customer /</title>
      <pubDate>Sun, 01 Jan 1995 04:11:30 +0200</pubDate>
      <link>http://okeanos.lib.unipi.gr/Record/1%2F10366</link>
      <guid>http://okeanos.lib.unipi.gr/Record/1%2F10366</guid>
      <author>Goldman, Steven.</author>
      <dc:format>Book</dc:format>
      <dc:date>1995</dc:date>
      <dc:creator>Goldman, Steven.</dc:creator>
      <slash:comments>0</slash:comments>
    </item>
    <item>
      <title>Sport and the australian greek : An historical study of ethnicity, gender and youth /</title>
      <pubDate>Sat, 01 Jan 2000 04:11:30 +0200</pubDate>
      <link>http://okeanos.lib.unipi.gr/Record/1%2F21087</link>
      <guid>http://okeanos.lib.unipi.gr/Record/1%2F21087</guid>
      <author>Georgakis, Steve.</author>
      <dc:format>Book</dc:format>
      <dc:date>2000</dc:date>
      <dc:creator>Georgakis, Steve.</dc:creator>
      <slash:comments>0</slash:comments>
    </item>
    <item>
      <title>Η εξυπηρέτηση πελατών στα logistics = logistics customer service /</title>
      <pubDate>Tue, 01 Jan 2002 04:11:30 +0200</pubDate>
      <link>http://okeanos.lib.unipi.gr/Record/1%2F21799</link>
      <guid>http://okeanos.lib.unipi.gr/Record/1%2F21799</guid>
      <author>Φωνιαδάκη, Κλεονίκη.</author>
      <dc:format>Book</dc:format>
      <dc:date>2002</dc:date>
      <dc:creator>Φωνιαδάκη, Κλεονίκη.</dc:creator>
      <slash:comments>0</slash:comments>
    </item>
    <item>
      <title>Customers that count : how to build living relationships with your most valuable customers /</title>
      <pubDate>Mon, 01 Jan 2001 04:11:30 +0200</pubDate>
      <link>http://okeanos.lib.unipi.gr/Record/1%2F19072</link>
      <guid>http://okeanos.lib.unipi.gr/Record/1%2F19072</guid>
      <author>Gram, Tony.</author>
      <dc:format>Book</dc:format>
      <dc:date>2001</dc:date>
      <dc:creator>Gram, Tony.</dc:creator>
      <slash:comments>0</slash:comments>
    </item>
    <item>
      <title>Collaborative customer relationship management : taking CRM to the next level /</title>
      <pubDate>Thu, 01 Jan 2004 04:11:30 +0200</pubDate>
      <link>http://okeanos.lib.unipi.gr/Record/1%2F20546</link>
      <guid>http://okeanos.lib.unipi.gr/Record/1%2F20546</guid>
      <dc:format>Book</dc:format>
      <dc:date>2004</dc:date>
      <slash:comments>0</slash:comments>
    </item>
    <item>
      <title>Customer relationship management : organizational and technological perspectives /</title>
      <pubDate>Wed, 01 Jan 2003 04:11:30 +0200</pubDate>
      <link>http://okeanos.lib.unipi.gr/Record/1%2F20547</link>
      <guid>http://okeanos.lib.unipi.gr/Record/1%2F20547</guid>
      <author>Rajola, Federico.</author>
      <dc:format>Book</dc:format>
      <dc:date>2003</dc:date>
      <dc:creator>Rajola, Federico.</dc:creator>
      <slash:comments>0</slash:comments>
    </item>
    <item>
      <title>Customer relationship management : erfolgreiche kundenbeziehungen durch integrierte informationsysteme /</title>
      <pubDate>Mon, 01 Jan 2001 04:11:30 +0200</pubDate>
      <link>http://okeanos.lib.unipi.gr/Record/1%2F20548</link>
      <guid>http://okeanos.lib.unipi.gr/Record/1%2F20548</guid>
      <author>Link, Jorg.</author>
      <dc:format>Book</dc:format>
      <dc:date>2001</dc:date>
      <dc:creator>Link, Jorg.</dc:creator>
      <slash:comments>0</slash:comments>
    </item>
    <item>
      <title>CRM erfolgreich einfuhren /</title>
      <pubDate>Tue, 01 Jan 2002 04:11:30 +0200</pubDate>
      <link>http://okeanos.lib.unipi.gr/Record/1%2F20549</link>
      <guid>http://okeanos.lib.unipi.gr/Record/1%2F20549</guid>
      <author>Schulze, Jens.</author>
      <dc:format>Book</dc:format>
      <dc:date>2002</dc:date>
      <dc:creator>Schulze, Jens.</dc:creator>
      <slash:comments>0</slash:comments>
    </item>
    <item>
      <title>How to become a rainmaker : the people who get and keep customers /</title>
      <pubDate>Sat, 01 Jan 2000 04:11:30 +0200</pubDate>
      <link>http://okeanos.lib.unipi.gr/Record/1%2F20573</link>
      <guid>http://okeanos.lib.unipi.gr/Record/1%2F20573</guid>
      <author>Fox, Jeffrey J., 1945-</author>
      <dc:format>Book</dc:format>
      <dc:date>2000</dc:date>
      <dc:creator>Fox, Jeffrey J., 1945-</dc:creator>
      <slash:comments>0</slash:comments>
    </item>
    <item>
      <title>The essential guide to knowledge management : e-business and CRM applications /</title>
      <pubDate>Mon, 01 Jan 2001 04:11:30 +0200</pubDate>
      <link>http://okeanos.lib.unipi.gr/Record/1%2F20706</link>
      <guid>http://okeanos.lib.unipi.gr/Record/1%2F20706</guid>
      <author>Tiwana, Amrit, 1974-</author>
      <dc:format>Book</dc:format>
      <dc:date>2001</dc:date>
      <dc:creator>Tiwana, Amrit, 1974-</dc:creator>
      <slash:comments>0</slash:comments>
    </item>
    <item>
      <title>Μάρκετινγκ υπηρεσιών: η προσύλωση των επιβατών στις ακτοπλοϊκές εταιρείες μέσα στα πλαίσια της άρσης του καμποτάζ /</title>
      <pubDate>Sat, 01 Jan 2005 04:11:30 +0200</pubDate>
      <link>http://okeanos.lib.unipi.gr/Record/1%2F22287</link>
      <guid>http://okeanos.lib.unipi.gr/Record/1%2F22287</guid>
      <author>Παπαδοπούλου, Ελένη-Μαρία Ζ.</author>
      <dc:format>Book</dc:format>
      <dc:date>2005</dc:date>
      <dc:creator>Παπαδοπούλου, Ελένη-Μαρία Ζ.</dc:creator>
      <slash:comments>0</slash:comments>
    </item>
    <item>
      <title>Η EΟΚΕ : γέφυρα μεταξύ της Ευρώπης και της οργανωμένης κοινωνίας των πολιτών/</title>
      <pubDate>Sat, 01 Jan 2005 04:11:30 +0200</pubDate>
      <link>http://okeanos.lib.unipi.gr/Record/1%2F22770</link>
      <guid>http://okeanos.lib.unipi.gr/Record/1%2F22770</guid>
      <dc:format>Book</dc:format>
      <dc:date>2005</dc:date>
      <slash:comments>0</slash:comments>
    </item>
    <item>
      <title>Σύγχρονες μέθοδοι μάρκετινγκ και εφαρμογή τους στην τουριστική βιομηχανία : direct marketing, customer relationship marketing και internet marketing. Ποια έιναι η φιλοσοφία και τα εργαλεία εφαρμογής τους, ποιες είναι οι κοινωνικές και οικονομικές συνθήκες που οδήγησαν στην αναπτυξή τους και πως υιοθέτησαν από την τουριστική βιομηχανία /</title>
      <pubDate>Wed, 01 Jan 2003 04:11:30 +0200</pubDate>
      <link>http://okeanos.lib.unipi.gr/Record/1%2F22805</link>
      <guid>http://okeanos.lib.unipi.gr/Record/1%2F22805</guid>
      <author>Αρέθα, Σοφία Γ.</author>
      <dc:format>Book</dc:format>
      <dc:date>2003</dc:date>
      <dc:creator>Αρέθα, Σοφία Γ.</dc:creator>
      <slash:comments>0</slash:comments>
    </item>
    <item>
      <title>The way of all flesh /</title>
      <pubDate>Mon, 01 Jan 1940 04:11:30 +0200</pubDate>
      <link>http://okeanos.lib.unipi.gr/Record/1%2F19814</link>
      <guid>http://okeanos.lib.unipi.gr/Record/1%2F19814</guid>
      <author>Butler, Samuel, 1835-1902.</author>
      <dc:format>Book</dc:format>
      <dc:date>1940</dc:date>
      <dc:creator>Butler, Samuel, 1835-1902.</dc:creator>
      <slash:comments>0</slash:comments>
    </item>
    <item>
      <title>The loyality link: how Loyal employees create loyal customers/</title>
      <pubDate>Wed, 01 Jan 1997 04:11:30 +0200</pubDate>
      <link>http://okeanos.lib.unipi.gr/Record/1%2F19837</link>
      <guid>http://okeanos.lib.unipi.gr/Record/1%2F19837</guid>
      <author>McCarthy, Dennis G.</author>
      <dc:format>Book</dc:format>
      <dc:date>1997</dc:date>
      <dc:creator>McCarthy, Dennis G.</dc:creator>
      <slash:comments>0</slash:comments>
    </item>
    <item>
      <title>The loyalty effect : the hidden force behind growth, profits, and lasting value /</title>
      <pubDate>Mon, 01 Jan 1996 04:11:30 +0200</pubDate>
      <link>http://okeanos.lib.unipi.gr/Record/1%2F19838</link>
      <guid>http://okeanos.lib.unipi.gr/Record/1%2F19838</guid>
      <author>Reichheld, Frederick F.</author>
      <dc:format>Book</dc:format>
      <dc:date>1996</dc:date>
      <dc:creator>Reichheld, Frederick F.</dc:creator>
      <slash:comments>0</slash:comments>
    </item>
    <item>
      <title>CRM automation /</title>
      <pubDate>Tue, 01 Jan 2002 04:11:30 +0200</pubDate>
      <link>http://okeanos.lib.unipi.gr/Record/1%2F19961</link>
      <guid>http://okeanos.lib.unipi.gr/Record/1%2F19961</guid>
      <author>Goldenberg, Barton.</author>
      <dc:format>Book</dc:format>
      <dc:date>2002</dc:date>
      <dc:creator>Goldenberg, Barton.</dc:creator>
      <slash:comments>0</slash:comments>
    </item>
    <item>
      <title>The CRM handbook : a business guide to customer relationship management /</title>
      <pubDate>Tue, 01 Jan 2002 04:11:30 +0200</pubDate>
      <link>http://okeanos.lib.unipi.gr/Record/1%2F19979</link>
      <guid>http://okeanos.lib.unipi.gr/Record/1%2F19979</guid>
      <author>Dyche, Jill.</author>
      <dc:format>Book</dc:format>
      <dc:date>2002</dc:date>
      <dc:creator>Dyche, Jill.</dc:creator>
      <slash:comments>0</slash:comments>
    </item>
    <item>
      <title>CRM at the speed of light : capturing and keeping customers in Internet real time /</title>
      <pubDate>Tue, 01 Jan 2002 04:11:30 +0200</pubDate>
      <link>http://okeanos.lib.unipi.gr/Record/1%2F20127</link>
      <guid>http://okeanos.lib.unipi.gr/Record/1%2F20127</guid>
      <author>Greenberg, Paul.</author>
      <dc:format>Book</dc:format>
      <dc:date>2002</dc:date>
      <dc:creator>Greenberg, Paul.</dc:creator>
      <slash:comments>0</slash:comments>
    </item>
    <item>
      <title>Χαρακτηριστικά, χρησιμότητα, εφαρμογή, μελλοντικές τάσεις CRM συστημάτων /</title>
      <pubDate>Mon, 01 Jan 2007 04:11:30 +0200</pubDate>
      <link>http://okeanos.lib.unipi.gr/Record/1%2F33621</link>
      <guid>http://okeanos.lib.unipi.gr/Record/1%2F33621</guid>
      <author>Μπυρώσης, Γεώργιος.</author>
      <dc:format>Book</dc:format>
      <dc:date>2007</dc:date>
      <dc:creator>Μπυρώσης, Γεώργιος.</dc:creator>
      <slash:comments>0</slash:comments>
    </item>
    <item>
      <title>Quality management in service organizations : an interpretation of the service quality phenomenon and a synthesis of international research /</title>
      <pubDate>Fri, 01 Jan 1993 04:11:30 +0200</pubDate>
      <link>http://okeanos.lib.unipi.gr/Record/1%2F33764</link>
      <guid>http://okeanos.lib.unipi.gr/Record/1%2F33764</guid>
      <author>Gummesson, Evert, 1936-</author>
      <dc:format>Book</dc:format>
      <dc:date>1993</dc:date>
      <dc:creator>Gummesson, Evert, 1936-</dc:creator>
      <slash:comments>0</slash:comments>
    </item>
    <item>
      <title>A complaint is a gift : using customer feedback as a strategic tool /</title>
      <pubDate>Mon, 01 Jan 1996 04:11:30 +0200</pubDate>
      <link>http://okeanos.lib.unipi.gr/Record/1%2F33812</link>
      <guid>http://okeanos.lib.unipi.gr/Record/1%2F33812</guid>
      <author>Barlow, Janelle, 1943-</author>
      <dc:format>Book</dc:format>
      <dc:date>1996</dc:date>
      <dc:creator>Barlow, Janelle, 1943-</dc:creator>
      <slash:comments>0</slash:comments>
    </item>
    <item>
      <title>Το mobile marketing στις επιχειρήσεις κινητής τηλεφωνίας : αξιοποίηση CRM συστημάτων και ευθυγράμμιση με τις επιχειρησιακές στρατηγικές /</title>
      <pubDate>Mon, 01 Jan 2007 04:11:30 +0200</pubDate>
      <link>http://okeanos.lib.unipi.gr/Record/1%2F33844</link>
      <guid>http://okeanos.lib.unipi.gr/Record/1%2F33844</guid>
      <author>Σιώνα, Αικατερίνη - Ελένη.</author>
      <dc:format>Book</dc:format>
      <dc:date>2007</dc:date>
      <dc:creator>Σιώνα, Αικατερίνη - Ελένη.</dc:creator>
      <slash:comments>0</slash:comments>
    </item>
    <item>
      <title>Η EΟΚΕ : μια γέφυρα μεταξύ της Ευρώπης και της οργανωμένης κοινωνίας των πολιτών/</title>
      <pubDate>Sat, 01 Jan 2005 04:11:30 +0200</pubDate>
      <link>http://okeanos.lib.unipi.gr/Record/1%2F34017</link>
      <guid>http://okeanos.lib.unipi.gr/Record/1%2F34017</guid>
      <dc:format>Book</dc:format>
      <dc:date>2005</dc:date>
      <slash:comments>0</slash:comments>
    </item>
    <item>
      <title>Συστήματα συλλογής, διαχείρισης και ανάλυσης παραπόνων στον τομέα των υπηρεσιών στην Ελλάδα /</title>
      <pubDate>Mon, 01 Jan 2007 04:11:30 +0200</pubDate>
      <link>http://okeanos.lib.unipi.gr/Record/1%2F34063</link>
      <guid>http://okeanos.lib.unipi.gr/Record/1%2F34063</guid>
      <author>Βούλγαρης, Παύλος-Σπυρίδων.</author>
      <dc:format>Book</dc:format>
      <dc:date>2007</dc:date>
      <dc:creator>Βούλγαρης, Παύλος-Σπυρίδων.</dc:creator>
      <slash:comments>0</slash:comments>
    </item>
    <item>
      <title>How to provide excellent service in any organization : a blueprint for making all the theories work /</title>
      <pubDate>Tue, 01 Jan 1991 04:11:30 +0200</pubDate>
      <link>http://okeanos.lib.unipi.gr/Record/1%2F34466</link>
      <guid>http://okeanos.lib.unipi.gr/Record/1%2F34466</guid>
      <author>Disend, Jeffrey E.</author>
      <dc:format>Book</dc:format>
      <dc:date>1991</dc:date>
      <dc:creator>Disend, Jeffrey E.</dc:creator>
      <slash:comments>0</slash:comments>
    </item>
    <item>
      <title>Η-επιχειρείν : οι κρίσιμοι παράγοντες επιτυχίας, το ηλεκτρονικό εμπόριο, τα συστήματα διαχείρισης πελατειακών σχέσεων (CRM) και η ηλεκτρονική τραπεζική /</title>
      <pubDate>Tue, 01 Jan 2008 04:11:30 +0200</pubDate>
      <link>http://okeanos.lib.unipi.gr/Record/1%2F35709</link>
      <guid>http://okeanos.lib.unipi.gr/Record/1%2F35709</guid>
      <author>Χατζημήτρου, Ανθή.</author>
      <dc:format>Book</dc:format>
      <dc:date>2008</dc:date>
      <dc:creator>Χατζημήτρου, Ανθή.</dc:creator>
      <slash:comments>0</slash:comments>
    </item>
    <item>
      <title>Integrating ERP, CRM, supply chain management, and smart materials</title>
      <pubDate>Mon, 01 Jan 2001 04:11:30 +0200</pubDate>
      <link>http://okeanos.lib.unipi.gr/Record/1%2F36117</link>
      <guid>http://okeanos.lib.unipi.gr/Record/1%2F36117</guid>
      <author>Χωραφάς, Δημήτρης Ν.</author>
      <dc:format>Electronic</dc:format>
      <dc:date>2001</dc:date>
      <dc:creator>Χωραφάς, Δημήτρης Ν.</dc:creator>
      <slash:comments>0</slash:comments>
    </item>
    <item>
      <title>Third party logistics &amp; customer service /</title>
      <pubDate>Mon, 01 Jan 2007 04:11:30 +0200</pubDate>
      <link>http://okeanos.lib.unipi.gr/Record/1%2F32691</link>
      <guid>http://okeanos.lib.unipi.gr/Record/1%2F32691</guid>
      <author>Μανωλιάδης, Λυκούργος.</author>
      <dc:format>Book</dc:format>
      <dc:date>2007</dc:date>
      <dc:creator>Μανωλιάδης, Λυκούργος.</dc:creator>
      <slash:comments>0</slash:comments>
    </item>
    <item>
      <title>Μελέτη σε εταιρείες 3PL : κοστολόγηση υπηρεσιών πελατών - δημιουργία οικ. προσφοράς, τεχνικές - προοπτικές /</title>
      <pubDate>Sun, 01 Jan 2006 04:11:30 +0200</pubDate>
      <link>http://okeanos.lib.unipi.gr/Record/1%2F32694</link>
      <guid>http://okeanos.lib.unipi.gr/Record/1%2F32694</guid>
      <author>Μαράκης, Γεράσιμος.</author>
      <dc:format>Book</dc:format>
      <dc:date>2006</dc:date>
      <dc:creator>Μαράκης, Γεράσιμος.</dc:creator>
      <slash:comments>0</slash:comments>
    </item>
    <item>
      <title>Working with Microsoft Dynamics CRM 3.0 /</title>
      <pubDate>Sun, 01 Jan 2006 04:11:30 +0200</pubDate>
      <link>http://okeanos.lib.unipi.gr/Record/1%2F33449</link>
      <guid>http://okeanos.lib.unipi.gr/Record/1%2F33449</guid>
      <author>Snyder, Mike.</author>
      <dc:format>Book</dc:format>
      <dc:date>2006</dc:date>
      <dc:creator>Snyder, Mike.</dc:creator>
      <slash:comments>0</slash:comments>
    </item>
    <item>
      <title>Shanghai : an international modern metropolis, a splendid ancient city.</title>
      <pubDate>Sun, 01 Jan 2006 04:11:30 +0200</pubDate>
      <link>http://okeanos.lib.unipi.gr/Record/1%2F34901</link>
      <guid>http://okeanos.lib.unipi.gr/Record/1%2F34901</guid>
      <dc:format>Book</dc:format>
      <dc:date>2006</dc:date>
      <slash:comments>0</slash:comments>
    </item>
    <item>
      <title>Προτεινόμενη μεθοδολογία για την ανάπτυξη, την αποτύπωση και τη μέτρηση απόδοσης στρατηγικών διαχείρισης σχέσεων με πελάτες /</title>
      <pubDate>Tue, 01 Jan 2008 04:11:30 +0200</pubDate>
      <link>http://okeanos.lib.unipi.gr/Record/1%2F34957</link>
      <guid>http://okeanos.lib.unipi.gr/Record/1%2F34957</guid>
      <author>Σουκάκος, Παναγιώτης Ι.</author>
      <dc:format>Book</dc:format>
      <dc:date>2008</dc:date>
      <dc:creator>Σουκάκος, Παναγιώτης Ι.</dc:creator>
      <slash:comments>0</slash:comments>
    </item>
    <item>
      <title>Στρατηγική και CRM (Customer Relationship Management) /</title>
      <pubDate>Tue, 01 Jan 2008 04:11:30 +0200</pubDate>
      <link>http://okeanos.lib.unipi.gr/Record/1%2F34984</link>
      <guid>http://okeanos.lib.unipi.gr/Record/1%2F34984</guid>
      <author>Παπασταματάκη, Χριστίνα Α.</author>
      <dc:format>Book</dc:format>
      <dc:date>2008</dc:date>
      <dc:creator>Παπασταματάκη, Χριστίνα Α.</dc:creator>
      <slash:comments>0</slash:comments>
    </item>
    <item>
      <title>Σχεδιασμός και ανάπτυξη CRM στρατηγικής επιχειρήσεων με open source λογισμικό /</title>
      <pubDate>Tue, 01 Jan 2008 04:11:30 +0200</pubDate>
      <link>http://okeanos.lib.unipi.gr/Record/1%2F35101</link>
      <guid>http://okeanos.lib.unipi.gr/Record/1%2F35101</guid>
      <author>Σταφυλάς, Δημήτριος.</author>
      <dc:format>Book</dc:format>
      <dc:date>2008</dc:date>
      <dc:creator>Σταφυλάς, Δημήτριος.</dc:creator>
      <slash:comments>0</slash:comments>
    </item>
    <item>
      <title>Εφαρμογές &amp; Δυνατότητες του συστήματος διαχείρισης πελατειακών σχέσεων σε Ναυτιλιακές Εταιρίες /</title>
      <pubDate>Mon, 01 Jan 2007 04:11:30 +0200</pubDate>
      <link>http://okeanos.lib.unipi.gr/Record/1%2F33544</link>
      <guid>http://okeanos.lib.unipi.gr/Record/1%2F33544</guid>
      <author>Τσακριλή, Μαρία.</author>
      <dc:format>Book</dc:format>
      <dc:date>2007</dc:date>
      <dc:creator>Τσακριλή, Μαρία.</dc:creator>
      <slash:comments>0</slash:comments>
    </item>
    <item>
      <title>Satisfying internal customers first ! : A practical guide to improving internal and external customer satisfaction /</title>
      <pubDate>Sat, 01 Jan 1994 04:11:30 +0200</pubDate>
      <link>http://okeanos.lib.unipi.gr/Record/1%2F23273</link>
      <guid>http://okeanos.lib.unipi.gr/Record/1%2F23273</guid>
      <author>Chang, Richard Y.</author>
      <dc:format>Book</dc:format>
      <dc:date>1994</dc:date>
      <dc:creator>Chang, Richard Y.</dc:creator>
      <slash:comments>0</slash:comments>
    </item>
    <item>
      <title>30 activites for internal customer care /</title>
      <pubDate>Mon, 01 Jan 1996 04:11:30 +0200</pubDate>
      <link>http://okeanos.lib.unipi.gr/Record/1%2F23275</link>
      <guid>http://okeanos.lib.unipi.gr/Record/1%2F23275</guid>
      <author>Hill, Jenny.</author>
      <dc:format>Book</dc:format>
      <dc:date>1996</dc:date>
      <dc:creator>Hill, Jenny.</dc:creator>
      <slash:comments>0</slash:comments>
    </item>
  </channel>
</rss>
