Παραπομπή APA

Kessler, S. (1996). Measuring and managing customer satisfaction: Going for the gold. Milwaukee: ASQC Quality Press.

Παραπομπή Chicago Style

Kessler, Sheila. Measuring and Managing Customer Satisfaction: Going for the Gold. Milwaukee: ASQC Quality Press, 1996.

Παραπομπή MLA

Kessler, Sheila. Measuring and Managing Customer Satisfaction: Going for the Gold. Milwaukee: ASQC Quality Press, 1996.

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