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|l 21303
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|a DLC
|b GR-PeUP
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|a 658.4'038 TIW
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| 100 |
1 |
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|a Tiwana, Amrit,
|d 1974-
|
| 245 |
1 |
4 |
|a The essential guide to knowledge management :
|b e-business and CRM applications /
|c Amrit Tiwana
|
| 260 |
|
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|a Upper Saddle River :
|b Prentice Hall,
|c 2001
|
| 300 |
|
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|a xxiv, 315 p. :
|b ill. ;
|c 24 cm.
|
| 504 |
|
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|a Includes bibliographical references and index
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| 650 |
|
4 |
|a Knowledge management.
|
| 650 |
|
4 |
|a Electronic commerce.
|
| 650 |
|
4 |
|a Customer relations.
|
| 852 |
|
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|a INST
|b UNIPILB
|c MAIN
|e 20040709
|h 658.4'038 TIW
|p 00142957
|q 00142957
|t LOAN
|y 0
|4 1
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| 856 |
4 |
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|d /webopac/covers/01/21303_0130320005.jpg
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