Παραπομπή APA

Gummesson, E. (1993). Quality management in service organizations: An interpretation of the service quality phenomenon and a synthesis of international research. Stockholm: ISQA.

Παραπομπή Chicago Style

Gummesson, Evert. Quality Management in Service Organizations: An Interpretation of the Service Quality Phenomenon and a Synthesis of International Research. Stockholm: ISQA, 1993.

Παραπομπή MLA

Gummesson, Evert. Quality Management in Service Organizations: An Interpretation of the Service Quality Phenomenon and a Synthesis of International Research. Stockholm: ISQA, 1993.

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