Παραπομπή APA

Barlow, J., & Mοller, C. (1996). A complaint is a gift: Using customer feedback as a strategic tool. San Francisco: Berrett-Koehler Publishers.

Παραπομπή Chicago Style

Barlow, Janelle, and Claus Mοller. A Complaint Is a Gift: Using Customer Feedback As a Strategic Tool. San Francisco: Berrett-Koehler Publishers, 1996.

Παραπομπή MLA

Barlow, Janelle, and Claus Mοller. A Complaint Is a Gift: Using Customer Feedback As a Strategic Tool. San Francisco: Berrett-Koehler Publishers, 1996.

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