Εξώφυλλο

Cost-justifying usability an update for an Internet age /

You just know that an improvement of the user interface will reap rewards, but how do you justify the expense and the labor and the timeguarantee a robust ROI!ahead of time? How do you decide how much of an investment should be funded? And what is the best way to sell usability to others? In this co...

Πλήρης περιγραφή

Άλλοι συγγραφείς: Bias, Randolph G., Mayhew, Deborah J.
Μορφή: Ηλεκτρονική πηγή
Γλώσσα: English
Στοιχεία έκδοσης: Amsterdam ; Boston : Morgan Kaufman, 2005.
Έκδοση: 2nd ed.
Θέματα:
User interfaces (computer systems).
Value analysis (Cost control).
Electronic books.
Διαθέσιμο Online: http://www.sciencedirect.com/science/book/9780120958115
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Πίνακας περιεχομένων:
  • Introduction:
  • 1. Justifying cost-justifying usability
  • 2. Return on investment for usable user-interface design: Examples and statistics
  • Framework:
  • 3. A basic framework for cost-justifying usability engineering on Web development projects
  • 4. A business case approach to usability
  • 5. Marketing usability
  • 6. Dot coms
  • Organizational and Design Context:
  • 7. Cost-justification of usability engineering: A vendors perspective
  • 8. Practical ROI issues for UCD teams: Considering the impact of social, internal, and external ROI on team credibility, team longevity, and product success
  • 9. Usability science as an independent research service
  • 10. ROI in Human Factors for Web Applications
  • 11. The business case for international user centered design
  • 12. Cost-justification of usability engineering for international Web sites
  • 13. The ROI of accessibility
  • Methods and Approaches:
  • 14. Ethnography/Field research at Microsoft
  • 15. Out of the box: Approaches to good initial interface designs;
  • 16. Keystroke level modeling as a cost-justification tool
  • 17. The RITE method
  • 18. Sample size and user testing how much is enough?
  • 19. Cost-justifying online surveys
  • 20. Cost benefits framework and case studies
  • 21. Want respect? Respect the shareholder: Usability at Sprint
  • 22. Conclusion, wrap-up, next steps.

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