Παραπομπή APA

Johnston, R., & Clark, G. (2008). Service operations management: Improving service delivery (3η έκδ.). Harlow, Essex, England ; New York: Financial Times/Prentice Hall.

Παραπομπή Chicago Style

Johnston, Robert, and Graham Clark. Service Operations Management: Improving Service Delivery. 3η έκδ. Harlow, Essex, England ; New York: Financial Times/Prentice Hall, 2008.

Παραπομπή MLA

Johnston, Robert, and Graham Clark. Service Operations Management: Improving Service Delivery. 3η έκδ. Harlow, Essex, England ; New York: Financial Times/Prentice Hall, 2008.

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