RAPID value management for the business cost of ownership: readiness, architeture, process, integration, deployment /
The model presented in this manual for the IT professional helps managers work with tech workers and their customers to make a clear and well-substantiated argument for IT service investments. In order to validate and fully explain this model, Wigodsky presents an overview of the "why" beh...
| Κύριος συγγραφέας: | Wigodsky, Andrew S. |
|---|---|
| Μορφή: | Ηλεκτρονική πηγή |
| Γλώσσα: | English |
| Στοιχεία έκδοσης: |
Amsterdam ; Boston :
Elsevier,
c2004.
|
| Θέματα: | |
| Διαθέσιμο Online: |
http://www.sciencedirect.com/science/book/9781555582890 |
| Ετικέτες: |
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Πίνακας περιεχομένων:
- Taking a Razor to information technology (IT)
- On the classification of IT components
- Using RAPID to identify relationship between architecture and process
- Readiness: solution strategy
- Architecture: foundation services
- Process: best practice
- Integration: coherent infrastructure
- Deployment: questioning change and decision making
- Business cost of ownership
- Shaping RAPID IT solutions
- RAPID IT components
- Beyond cost of ownership
- Appendix A: Hewlett-Packard ITSM activities
- Appendix B: HP infrastructure operations.