Παραπομπή APA
Sasser, E. W., Olsen, R. P., Wyckoff, D. D., & Harvard University. Graduate School of Business Administration. (1978). Management of service operations: Text, cases, and readings. Boston: Allyn and Bacon.
Παραπομπή Chicago StyleSasser, Earl W., Richard Paul Olsen, Daryl D. Wyckoff, and Harvard University. Graduate School of Business Administration. Management of Service Operations: Text, Cases, and Readings. Boston: Allyn and Bacon, 1978.
Παραπομπή MLASasser, Earl W., Richard Paul Olsen, Daryl D. Wyckoff, and Harvard University. Graduate School of Business Administration. Management of Service Operations: Text, Cases, and Readings. Boston: Allyn and Bacon, 1978.
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