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031209s2003 enk 0 11 eng d |
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|l 21140
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|a DLC
|b GR-PeUP
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|a 658.8'12 RAJ
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| 100 |
1 |
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|a Rajola, Federico.
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| 245 |
1 |
0 |
|a Customer relationship management :
|b organizational and technological perspectives /
|c Federico Rajola
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| 260 |
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|a Berlin :
|b Springer,
|c 2003
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| 300 |
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|a xi, 172 p. :
|b ill. ;
|c 24 cm.
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| 504 |
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|a Includes bibliographical references
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| 650 |
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4 |
|a Customer relations
|x Management.
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| 650 |
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4 |
|a Customer relations
|x Data processing.
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| 650 |
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4 |
|a Customer relations
|x Technological innovations.
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| 852 |
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|a INST
|b UNIPILB
|c MAIN
|e 20040709
|h 658.8'12 RAJ
|p 00142624
|q 00142624
|t LOAN
|y 0
|4 1
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| 856 |
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|d /webopac/covers/01/21140_3540440011.jpg
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