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981127s1997 enk 001 00eng d |
| 020 |
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|a 0070217602
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| 035 |
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|l 14431
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| 040 |
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|a DLC
|b GR-PeUP
|
| 082 |
0 |
0 |
|a 658 FI.
|
| 100 |
1 |
|
|a Fitzsimmons, James A.
|
| 245 |
1 |
0 |
|a Service management:
|b operations, strategy and information technology/
|c James A. Fitzsimmons, Mona J. Fitzsimmons.
|
| 250 |
|
|
|a 2nd ed.
|
| 260 |
|
|
|a Boston:
|b McGraw-Hill,
|c 1997.
|
| 300 |
|
|
|a 613p.:
|b diagrs.;
|c 30cm.
|
| 500 |
|
|
|a Includes bibliographical references & index.
|
| 650 |
|
4 |
|a Service industries
|x Management.
|
| 700 |
1 |
|
|a Fitzsimmons, Mona J.
|
| 852 |
|
|
|a INST
|b UNIPILB
|c MAIN
|e 20040709
|h 658 FI.
|p 00129985
|q 00129985
|t LOAN
|y 0
|4 2
|
| 852 |
|
|
|a INST
|b UNIPILB
|c MAIN
|e 20040709
|h 658 FI.
|p 00129986
|q 00129986
|t LOAN
|y 0
|4 1
|
| 856 |
4 |
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|d /webopac/covers/01/14431_0070217602.jpg
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