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|a 3540002278
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|l 21139
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|a DLC
|b GR-PeUP
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|a 658.8'12 CO
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| 245 |
1 |
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|a Collaborative customer relationship management :
|b taking CRM to the next level /
|c Alexander H. Kracklauer, D. Quinn Mills, Dirk Seifert, editors
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| 260 |
|
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|a Berlin :
|b Springer-Verlag,
|c 2004
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| 300 |
|
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|a xi, 273 p. :
|b ill. ;
|c 24 cm.
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| 504 |
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|a Includes bibliographical references and index
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| 650 |
|
4 |
|a Customer relations
|x Management.
|
| 650 |
|
4 |
|a Delivery of goods
|x Management.
|
| 650 |
|
4 |
|a Strategic alliances (Business).
|
| 700 |
1 |
|
|a Kracklauer, Alexander H.,
|d 1965-
|e ed.
|
| 700 |
1 |
|
|a Mills, Daniel Quinn,
|e ed.
|
| 700 |
1 |
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|a Seifert, Dirk,
|e ed.
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| 852 |
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|a INST
|b UNIPILB
|c MAIN
|e 20040709
|h 658.8'12 CO
|p 00142890
|q 00142890
|t LOAN
|y 0
|4 1
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| 856 |
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|d /webopac/covers/01/21139_3540002278.jpg
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