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|a 0273683675
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|l 33511
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|a DLC
|c GR-PeUP
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|a 658 JOH
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|a Johnston, Robert,
|d 1953-
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| 245 |
1 |
0 |
|a Service operations management :
|b improving service delivery /
|c Robert Johnston and Graham Clark.
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| 250 |
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|a 2nd edition.
|
| 260 |
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|a Harlow, England :
|b Pearson Education,
|c 2005.
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| 300 |
|
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|a xix, 496 σ. :
|b εικ. ;
|c 25 εκ.
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| 504 |
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|a Περιέχει βιβλιογραφία και ευρετήριο.
|
| 650 |
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4 |
|a Service industries
|x Management.
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| 700 |
1 |
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|a Clark, Graham.
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| 852 |
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|a INST
|b UNIPILB
|c MAIN
|e 20061027
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| 852 |
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|a INST
|b UNIPILB
|c MAIN
|e 20070903
|h 658 JOH
|p 00153533
|q 00153533
|t LOAN
|y 0
|4 2
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| 856 |
4 |
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|d /webopac/covers/02/33511_0273683675.jpg
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