Quality management in service organizations : an interpretation of the service quality phenomenon and a synthesis of international research /
| Κύριος συγγραφέας: | Gummesson, Evert, 1936- |
|---|---|
| Μορφή: | Βιβλίο |
| Γλώσσα: | English |
| Στοιχεία έκδοσης: |
Stockholm :
ISQA,
1993.
|
| Σειρά: |
Research Report.
|
| Ταξινομικός αριθμός: |
658.812 GUM |
| Θέματα: | |
| Ετικέτες: |
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| LEADER | 00880nam a2200217 a 4500 | ||
|---|---|---|---|
| 001 | 1/33764 | ||
| 008 | 071106s1993 xxua bi 00110 eng | ||
| 035 | |l 36195 | ||
| 040 | |a GR-PeUP | ||
| 082 | 0 | 0 | |a 658.812 GUM |
| 100 | 1 | |a Gummesson, Evert, |d 1936- | |
| 245 | 1 | 0 | |a Quality management in service organizations : |b an interpretation of the service quality phenomenon and a synthesis of international research / |c Evert Gummesson. |
| 260 | 0 | |a Stockholm : |b ISQA, |c 1993. | |
| 300 | |a xii, 274 σ. : |b εικ. ; |c 28 εκ. | ||
| 490 | 1 | |a Research Report ; | |
| 504 | |a Περιέχει βιβλιογραφία και ευρετήριο. | ||
| 650 | 4 | |a Customer services |x Management. | |
| 650 | 4 | |a Customer services |x Quality control. | |
| 650 | 4 | |a Quality assurance |x Management. | |
| 830 | |a Research Report. | ||
| 852 | |a INST |b UNIPILB |c MAIN |e 20071106 |h 658.812 GUM |p 00154185 |q 00154185 |t LOAN |y 0 |4 1 | ||