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01043nam a2200241 a 4500 |
| 001 |
1/9044 |
| 008 |
780424s1978 maua b 00110 eng |
| 020 |
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|a 0205061044
|
| 035 |
|
|
|l 9366
|
| 040 |
|
|
|a DLC
|b GR-PeUP
|
| 082 |
0 |
0 |
|a 658.91 SA
|
| 100 |
1 |
|
|a Sasser, Earl W.
|
| 245 |
1 |
0 |
|a Management of service operations :
|b text, cases, and readings /
|c W. Earl Sasser, R. Paul Olsen, D. Daryl Wyckoff.
|
| 260 |
0 |
|
|a Boston :
|b Allyn and Bacon,
|c c1978.
|
| 300 |
|
|
|a xv, 734 σ. :
|b εικ. ;
|c 24 εκ.
|
| 500 |
|
|
|a Based on case studies developed at the Harvard Business School.
|
| 504 |
|
|
|a Περιέχει βιβλιογραφία και ευρετήριο.
|
| 650 |
|
4 |
|a Service industries
|z United States
|x Management
|x Case studies.
|
| 700 |
1 |
|
|a Olsen, Richard Paul.
|
| 700 |
1 |
|
|a Wyckoff, Daryl D.
|
| 710 |
2 |
0 |
|a Harvard University.
|b Graduate School of Business Administration.
|
| 852 |
|
|
|a INST
|b UNIPILB
|c MAIN
|e 20040709
|h 658.91 SA
|p 00109990
|q 00109990
|t LOAN
|y 0
|4 1
|
| 852 |
|
|
|a INST
|b UNIPILB
|c MAIN
|e 20090409
|h 658.91 SA
|p 00158403
|q 00158403
|t LOAN
|y 0
|4 2
|
