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990215s1994 enka 001 eng d |
| 020 |
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|a 0077090160
|
| 035 |
|
|
|l 14795
|
| 040 |
|
|
|a DLC
|c GR-PeUP
|
| 082 |
0 |
0 |
|a 658.812 BE
|
| 100 |
1 |
|
|a Bergman, Bo.
|
| 245 |
1 |
0 |
|a Quality :
|b from customer needs to customer satisfaction /
|c Bo Bergman,Bengt Klefsjo.
|
| 260 |
|
|
|a London :
|b McGraw-Hill,
|c 1994.
|
| 300 |
|
|
|a 478σ. :
|b εικ. ;
|c 23 εκ.
|
| 650 |
|
4 |
|a Customer services
|x Quality control.
|
| 650 |
|
4 |
|a Consumer satisfaction.
|
| 700 |
1 |
|
|a Klefsjo, Bengt.
|
| 852 |
|
|
|a INST
|b UNIPILB
|c MAIN
|e 20040709
|h 658.812 BE
|p 00130325
|q 00130325
|t LOAN
|y 0
|4 1
|
| 852 |
|
|
|a INST
|b UNIPILB
|c MAIN
|e 20071107
|h 658.812 BE
|p 00154277
|q 00154277
|t LOAN
|y 0
|4 2
|
