Εξώφυλλο

Call Center operation design, operation, and maintenance /

Complete coverage of the critical issues to set up, manage and efficiently maintain a call center.

Κύριος συγγραφέας: Sharp, Duane E.
Μορφή: Ηλεκτρονική πηγή
Γλώσσα: English
Στοιχεία έκδοσης: Amsterdam ; Boston : Digital Press, c2003.
Θέματα:
Call centers > Management.
Electronic books.
Διαθέσιμο Online: http://www.sciencedirect.com/science/book/9781555582777
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100 1 |a Sharp, Duane E. 
245 1 0 |a Call Center operation  |h [electronic resource] :  |b design, operation, and maintenance /  |c Duane E. Sharp. 
260 |a Amsterdam ;  |a Boston :  |b Digital Press,  |c c2003. 
300 |a 1 online resource (xiii, 303 p.) :  |b ill. 
504 |a Includes bibliographical references (p. 283-285) and index. 
520 |a Complete coverage of the critical issues to set up, manage and efficiently maintain a call center. 
505 0 |a Introduction to call centers -- Call center technology -- Organizing and managing the call center -- Selecting and training call center staff -- Call center case studies -- Building customer relationships with call centers. 
650 4 |a Call centers  |x Management. 
655 4 |a Electronic books. 
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