Measuring and managing customer satisfaction: going for the gold/
| Κύριος συγγραφέας: | Kessler, Sheila. |
|---|---|
| Μορφή: | Βιβλίο |
| Γλώσσα: | English |
| Στοιχεία έκδοσης: |
Milwaukee:
ASQC Quality Press,
1996.
|
| Ταξινομικός αριθμός: |
658.8'12 KE. |
| Θέματα: | |
| Ετικέτες: |
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| LEADER | 00693nam a22001931 4500 | ||
|---|---|---|---|
| 001 | 1/13443 | ||
| 008 | 980916s1996 enk 001 0 eng d | ||
| 020 | |a 0873893646 | ||
| 035 | |l 13901 | ||
| 040 | |a DLC |b GR-PeUP | ||
| 082 | 0 | 0 | |a 658.8'12 KE. |
| 100 | 1 | |a Kessler, Sheila. | |
| 245 | 1 | 0 | |a Measuring and managing customer satisfaction: |b going for the gold/ |c Sheila Kessler. |
| 260 | |a Milwaukee: |b ASQC Quality Press, |c 1996. | ||
| 300 | |a 228p.: |b diagr.; |c 22cm. | ||
| 500 | |a Includes bibliographical references & index. | ||
| 650 | 4 | |a Consumer satisfaction |x Evaluation. | |
| 852 | |a INST |b UNIPILB |c MAIN |e 20040709 |h 658.8'12 KE. |p 00129380 |q 00129380 |t LOAN |y 0 |4 1 | ||
| 856 | 4 | |d /webopac/covers/01/13901_0873893646.jpg | |