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030213s1996 gr a 001 0 eng d |
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|a 0875844480
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| 035 |
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|l 20418
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| 040 |
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|a DLC
|b GR-PeUP
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| 082 |
0 |
0 |
|a 658.4 RE
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| 100 |
1 |
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|a Reichheld, Frederick F.
|
| 245 |
1 |
4 |
|a The loyalty effect :
|b the hidden force behind growth, profits, and lasting value /
|c Frederick F. Reichheld with Thomas Teal.
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| 260 |
|
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|a Boston, Massachusetts :
|b Harvard Business School Press,
|c 1996.
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| 300 |
|
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|a xii, 323 σ. :
|b εικ. ;
|c 24 εκ.
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| 504 |
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|a Περιέχει βιβλιογραφικές παραπομπές και ευρετήριο.
|
| 650 |
|
4 |
|a Customer relations.
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| 650 |
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4 |
|a Consumer satisfaction.
|
| 650 |
|
4 |
|a Job satisfaction.
|
| 650 |
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4 |
|a Εργασία και εργαζόμενοι.
|
| 650 |
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4 |
|a Παραγωγικότητα εργασίας.
|
| 700 |
1 |
|
|a Teal, Thomas.
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| 852 |
|
|
|a INST
|b UNIPILB
|c MAIN
|e 20040709
|h 658.4 RE
|p 00141252
|q 00141252
|t LOAN
|y 0
|4 1
|
| 852 |
|
|
|a INST
|b UNIPILB
|c MAIN
|e 20090213
|h 658.4 RE
|p 00157647
|q 00157647
|t LOAN
|y 4
|x 20171009
|4 2
|
| 852 |
|
|
|a INST
|b UNIPILB
|c MAIN
|e 20190529
|h 658.4 RE
|p 00181454
|q 00181454
|t LOAN
|y 0
|4 3
|
| 856 |
4 |
|
|d /webopac/covers/01/20418_0875844480.jpg
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