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031125s1998 wiuaf b 11 eng d |
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|a 087389362x
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| 035 |
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|l 21029
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| 040 |
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|a DLC
|b GR-PeUP
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| 082 |
0 |
0 |
|a 658.812 HAY
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| 100 |
1 |
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|a Hayes, Bob E.,
|d 1963-
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| 245 |
1 |
0 |
|a Measurement customer satisfaction :
|b survey design, use, and statistical anaylysis methods /
|c Bob E. Hayes.
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| 250 |
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|a 2η έκδ.
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| 260 |
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|a Milwaukee :
|b ASQ Quality Press,
|c c1998.
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| 300 |
|
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|a 278 σ. :
|b εικ. ;
|c 24 εκ.
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| 504 |
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|a Περιέχει βιβλιογραφία και ευρετήριο.
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| 650 |
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4 |
|a Consumer satisfaction
|x Statistical methods.
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| 650 |
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4 |
|a Questionnaires.
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| 852 |
|
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|a INST
|b UNIPILB
|c MAIN
|e 20040709
|h 658.812 HAY
|p 00143111
|q 00143111
|t LOAN
|y 0
|4 1
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| 856 |
4 |
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|d /webopac/covers/01/21029_087389362x.jpg
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