|
|
|
|
| LEADER |
00829nam a22002295 4500 |
| 001 |
1/23273 |
| 008 |
040602b1994 enka 000 0 eng |
| 020 |
|
|
|a 0787950823
|
| 035 |
|
|
|l 24810
|
| 040 |
|
|
|a DLC
|b GR-PeUP
|
| 082 |
0 |
0 |
|a 658.812 CHA
|
| 100 |
1 |
|
|a Chang, Richard Y.
|
| 245 |
1 |
0 |
|a Satisfying internal customers first ! :
|b A practical guide to improving internal and external customer satisfaction /
|c Richard Y. Chang, P. Keith Kelly
|
| 260 |
|
|
|a London :
|b Kogan Page,
|c 1994
|
| 300 |
|
|
|a vii, 104 σ. :
|b εικ. ;
|c 25 εκ.
|
| 650 |
|
4 |
|a Customer services.
|
| 650 |
|
4 |
|a Consumer satisfaction.
|
| 650 |
|
4 |
|a Job satisfaction.
|
| 650 |
|
4 |
|a Personnel management.
|
| 700 |
1 |
|
|a Kelly, P. Keith.
|
| 852 |
|
|
|a INST
|b UNIPILB
|c MAIN
|e 20040913
|h 658.812 CHA
|p 00143808
|q 00143808
|t LOAN
|y 0
|4 1
|
| 856 |
4 |
|
|d /webopac/covers/02/24810_0787950823.jpg
|
